Terms & Conditions
Welcome to Uneak-n-Teak Ltd. These Terms and Conditions (“Terms”) govern your use of our website (www.uneak-n-teak.com) and purchases made either online or at our physical store located at 11 Union Arcade Mill Gate Shopping Centre, Bury, Greater Manchester, BL9 0QF. By accessing our Site or making a purchase, you agree to these Terms.
1. General Information
1.1. These Terms apply to all users of our Site and customers of our physical store.
1.2. Uneak-n-Teak Ltd is a business registered in England, UK, with the company registration number 15819068.
2. Products and Pricing
2.1. Product Descriptions: We strive to provide accurate descriptions and images of our products. However, slight variations in color, size, or texture may occur.
2.2. Pricing: All prices are displayed in GBP (£) and include VAT where applicable. Delivery charges are calculated separately at checkout.
2.3. Stock Availability: Products are subject to availability. If an item is out of stock, we will inform you as soon as possible and provide a refund or alternative options.
3. Orders
3.1. By placing an order, you agree to provide accurate and complete information.
3.2. We reserve the right to cancel or refuse orders for any reason, including pricing errors or suspected fraud.
3.3. An order confirmation email is sent upon successful placement of your order. This confirmation does not guarantee acceptance; the contract is formed when we dispatch the product(s).
4. Payments
4.1. We accept payments via all major credit cards.
4.2. Payment must be completed in full before dispatch.
4.3. All transactions are processed securely. We do not store credit card details.
5. Delivery and Collection
5.1. Delivery:
- Standard delivery times are 3-5 days.
- We deliver within the UK only. Additional charges may apply for certain locations.
5.2. Click and Collect: You may choose to collect your order from our physical store. Please bring proof of purchase when collecting.
5.3. Missed Deliveries: If delivery is unsuccessful due to incorrect details provided, additional charges may apply for re-delivery.
6. Returns and Refunds
6.1. Online Purchases:
- You have 14 days from receiving your order to request a return or refund under the Consumer Contracts Regulations 2013.
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
6.2. In-Store Purchases: Refunds and exchanges for in-store purchases are subject to our in-store policy.
6.3. Non-Returnable Items: Custom-made or personalized items cannot be returned unless faulty.
6.4. Faulty Products: If an item is faulty or damaged upon receipt, contact us immediately at info@uneak-n-teak.com, or visit our store.
7. Limitation of Liability
7.1. We are not liable for:
- Losses caused by incorrect use of products.
- Delays or failures beyond our reasonable control, such as delivery disruptions due to weather or strikes.
7.2. Our maximum liability is limited to the cost of the product purchased.
8. Intellectual Property
All content on our Site, including text, images, logos, and designs, is owned by Uneak-n-Teak or licensed to us. Reproduction or redistribution is prohibited without prior written consent.
9. Privacy Policy
Our separate Privacy Policy explains how we collect, use, and protect your personal information.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
11. Changes to Terms and Conditions
We reserve the right to update these Terms at any time. Changes will be posted on our Site with a revised effective date.
12. Contact Information
For questions about these Terms, please contact us using the contact details provided in the footer of this website:
By using our Site or shopping with us, you agree to these Terms and Conditions.