Refund Policy
We strive to ensure that you are satisfied with your purchase. This Refund Policy explains your rights and options regarding returns, refunds, and exchanges for online and in-store purchases.
1. Returns for Online Purchases
You have the right to return most items purchased online under the Consumer Contracts Regulations 2013.
a. Timeframe: You may request a return or refund within 14 days of receiving your order.
b. Condition: Items must be unused, in their original packaging, and accompanied by proof of purchase.
c. Exceptions: Custom-made or personalised items, as well as items that cannot be returned for hygiene reasons (e.g., cushions or upholstery), are non-returnable unless faulty.
2. Returns for In-Store Purchases
Refunds and exchanges for items purchased in our physical store are subject to our in-store policy. Please check your receipt or contact the store for details.
3. Faulty or Damaged Items
a. If an item is faulty or damaged upon receipt, you are entitled to a replacement, repair, or refund.
b. Notify us of any faults or damage within 48 hours of delivery by contacting info@uneak-n-teak.com. Please include photos of the issue where possible.
4. Return Process for Online Purchases
a. To initiate a return, contact us at info@uneak-n-teak.com with your order details.
b. Once approved, you will receive instructions for returning the item. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
c. We recommend using a tracked delivery service for your return. We are not responsible for items lost in transit.
5. Refunds
a. Refunds will be processed to the original payment method within 14 days of receiving the returned item.
b. Delivery charges are non-refundable unless the item was faulty or the wrong item was sent.
6. Furniture Returns
a. Large furniture items must be returned via our recommended courier service due to their size and weight.
b. Furniture must be returned in its original condition, without signs of assembly or use.
c. Contact us for guidance on furniture returns, as additional fees may apply for collection or re-delivery.
7. In-Store Exchanges
You may exchange items purchased in-store within 14 days, provided they are in their original condition and accompanied by proof of purchase.
8. Non-Returnable Items
The following items cannot be returned or refunded unless faulty:
a. Custom-made or personalised products.
b. Clearance or sale items (where specified).
c. Perishable or time-sensitive goods.
9. Contact Us
If you have any questions about this Refund Policy or need assistance, please contact us using the contact details provided in the footer of this website
By shopping with us, you agree to the terms outlined in this Refund Policy.